Frequently asked questions

COVID-19

Everything you need to know about a brokerage

Claims

  • What happens when we need to claim?

    Either phone us or email. We will be able to tell you what is required in order to arrange speedy settlement of your claim. We can also advise you of your rights under the particular policy that you are claiming against.

  • How can we pay your accounts?

    By cheque, cash or internet banking. We are not able to offer credit card payments as the credit companies apply excessive charges.

  • Replacement house insurance

    Insurance companies have shifted house insurance to a replacement value policy that insures your dwelling and improvements on the property. You can obtain assistance in establishing the correct sum insured by using a Cordell calculator.

    Visit http://homebuilding.cordell.co.nz/index.php?c=introduction&profile=50&restart=1

    The other alternative is to obtain an insurance replacement valuation from a registered valuer or alternatively contact a quantity surveyor.

Premiums

  • What happens if my renewal premium is excessive?

    Providing it is not because of claims history, often a broker can locate alternative covers. Sometimes companies do decide to exit a particular market and they raise premiums for that sector. Rather than cancel covers, your broker can protect you in this area.

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